Frequently Asked Questions
SERVICES
- How do I sign up for new garbage service?
- How do I change or stop my garbage service?
- What time should the roll carts be placed out and does it matter how they are placed at the curb?
- I’m going on vacation; can I temporarily stop my service?
- What is your holiday schedule?
- What do I do if my pick-up was missed or not set out in time?
- Will you take large or bulky items?
- What is an extra garbage charge?
- What shouldn’t go in my garbage roll cart?
YARD DEBRIS SERVICE
- Is yard debris service part of your garbage service?
- What items can I put in my yard debris cart?
- What items are unacceptable in the yard debris cart?
- Can I recycle my Christmas tree in my yard debris cart?
- If I’m not using my yard debris cart, do I still have to pay for it?
SPECIAL WASTE & OTHER SERVICES
- How do I dispose of hazardous waste and liquid waste?
- How can I dispose of medical waste?
- Do you offer paper shredding / document destruction?
- Do you provide Drop Boxes & Rent-A-Bins?
RECYCLING
- What items can I recycle in my recycling cart?
- Can I recycle glass?
- Where can I take items for recycling?
PAYMENT
- What is your billing cycle?
- Do you offer Automatic Payment?
- What are your payment options and locations?
- Do you offer e-statements?
SERVICES
How do I sign up for new garbage service?
If you live within the Redmond city limits, you must first contact the City to establish your water/sewer account at 541-923-7765.
Once this is set up, contact High Country Disposal with your account number to set up your garbage service at 541-548-4984.
All other areas, please contact us at (541) 548 - 4984.<back>
How do I change or stop my garbage service?
Contact us at 541-548-4984. <back>
What time should the roll carts be placed out and does it matter how they are placed at the curb?
Please have your garbage and recycling out by 6:00 a.m. (7:00 a.m. within the Sisters city limits) or the night before on your collection day. Place cart in the street by the curb with roll cart handle toward the house, lid opening toward the street. Keep four feet of clear space on either side of cart. Do not place behind parked cars. <back>
I’m going on vacation; can I temporarily stop my service?
You can temporarily suspend your service while you are out of town. Please call us in advance at 541-548-4984 to ensure credit is posted to your account. Special conditions apply to yard debris subscription service. <back>
What is your holiday schedule?
High Country Disposal collects on all holidays except for Christmas Day and New Year’s Day. If those holidays fall on a weekday, your collection will be delayed by one day. For example, if your collection day is Thursday, your service will be on Friday. Friday collection would be on Saturday. All other holidays are regular schedule. <back>
What do I do if my pick-up was missed or not set out in time?
Call us at 541-548-4984. If we missed the pick-up, we can credit your account, pick up extra trash the following week at no charge or have the driver go back if he is still in your neighborhood. If your cart was not set out in time a “Go Back” charge may apply if the driver is already out of the immediate area.<back>
Will you take large or bulky items?
We can pick-up most large bulky items such as beds, couches, hot tub covers, other debris, etc. Call us for service and disposal fees. We’ll determine if the regular route driver can collect your items or if we need to send a separate truck. We can also pick-up old appliances and tires for recycling for a charge. Contact customer service for rates.<back>
What is an extra garbage charge?
Lids slightly up, no more than 3-4 inches will not incur an additional charge.
Lids popped up more than 3-4 inches are considered “overfull” and would incur an additional charge. As well as small or large bags on top of or beside the roll cart will be charged as such.<back>
What shouldn’t go in my garbage roll cart?
Rock, sod, dirt, heavy steel, scrap metal aren’t meant for your roll cart or our trucks. They could potentially make the cart too heavy for the mechanical arm to lift and are likely to cause damage to the truck itself. Please call us for other options for disposal of heavy material.<back>
YARD DEBRIS SERVICE
Is yard debris service part of your garbage service?
Yard debris is an annual subscription service for customers within the Redmond city limits. For residents within the Sisters city limits, yard debris is part of their service. Click on yard debris for information regarding the program and how to sign up if you live within the Redmond city limits.<back>
What items can I put in my yard debris cart?
Grass clippings, brush, weeds, pine needles, plant prunings, branches no larger than 2” in diameter and 36” in length. Raw fruit & vegetable scraps such as apple cores, banana peels, potato skins, zucchini, pumpkins, etc. Coffee grounds are acceptable but cannot have the filter.
Please do not put yard debris in plastic bags.<back>
What items are unacceptable in the yard debris cart?
Please do not put any yard debris or fruit & vegetable scraps in plastic bags. No fruit or vegetable stickers, plastic bags, plastic wrap or plastic containers, egg shells, processed or cooked fruits or vegetables, tea bags, animal product or any biodegradable food ware such as paper plates, cups, etc. No rocks, dirt or garbage.<back>
Can I recycle my Christmas tree in my yard debris cart?
Christmas tree can be recycled in your yard debris cart. Just cut your tree down to 3 or 4 smaller pieces so it can fit into your yard debris cart and call us to come pick it up. Yard debris is an on-call service for the months of December and January. Regular every other week service runs February – November. <back>
If I’m not using my yard debris cart, do I still have to pay for it?
Yard debris is a yearly subscription service. When you sign up, you are agreeing to keep the service for the entire year. Early cancellation fee is $10.00. There is also a $10.00 fee to restart the service within the year. <back>
SPECIAL WASTE & OTHER SERVICES
How do I dispose of hazardous waste and liquid waste?
You cannot dispose of hazardous or liquid waste in your garbage roll carts. Click on the Deschutes County Department of Solid Waste or the State of Oregon Department of Equality (DEQ) for information on how to dispose of these materials and what is acceptable and not acceptable. <back>
How can I dispose of medical waste?
Central Oregon Environmental Services, a division of Bend Garbage & Recycling, has specially trained personnel for the collection and disposal of medical waste items used in your home or medical office. These materials are disposed of safely and in accordance with state law.
Click onto our medical waste page for more information or contact our customer service department. <back>
Do you offer paper shredding / document destruction?
SecureShred is a division of Bend Garbage & Recycling and offers complete onsite document destruction. SecureShred services all of Central Oregon and offers free-locking roll carts for your home or business.
We also offer walk-in service at our High Country Disposal business office located at 1090 NE Hemlock Avenue in Redmond.
Other walk-in locations include:
Bend Garbage located at 20835 NE Montana Way, Bend.
Deschutes Recycling located at Knott Landfill at 61050 SE 27th St. in Bend. Open Monday – Saturday 7:00 a.m. – 4:30 p.m. <back>
Do you provide Drop Boxes & Rent-A-Bins?
Drop Boxes and Rent-A-Bins are perfect for remodeling jobs, construction projects or any special clean up needs you may have. We will deliver to your location and just call us when it’s full.
Contact our customer service department for rates. <back>
RECYCLING
What items can I recycle in my recycling cart?
Simply download the Recycling Guide or contact our customer service office.<back>
Glass recycling services are provided within the Redmond city limits only. Residents outside the Redmond city limits can take their glass to Negus Transfer Station for recycling and Sisters residents can take glass to the Sisters Recycle Center.<back>
Where can I take items for recycling?
Negus Transfer & Recycle Station
Sisters Recycle Center
328 W. Sisters Park Drive
541-549-6388
Northwest Transfer & Recycle Station
Between Tumalo & Sisters on Fryrear Road
Deschutes Recycling
located at Knott Landfill
61050 SE 27th Street
Bend, OR 97702
PAYMENT
* Residential and Commercial customers are billed monthly.
* Redmond city customers are billed monthly.
* Black Butte Area is billed monthly.
Please be sure to include your stub with your payment.<back>
Do you offer Automatic Payment?
We offer the convenience of Automatic Payment for both residential and commercial customers. Download the checking application form or the credit card application form or contact our customer service department at 541-548-4984. <back>
What are your payment options and locations?
High Country Disposal Office
1090 NE Hemlock Avenue
Redmond, OR 97756
Open: Monday – Friday
8:00am – 4:30pm
We accept Visa, MasterCard, cash or check. Visa or MasterCard payments by phone accepted at no additional charge.
Please do not depositi cash in our payment box.
Payment Address
PO Box 296
Redmond, OR 97756
Redmond Senior Center Drop Box
325 NW Dogwood Avenue
Redmond, OR 97756
Sisters City Hall Drop Box
520 E. Cascade Avenue
Sisters, OR 97759
Drop box is labeled “Utility Payments”<back>
Click on the e-statements link to sign up.<back>
