Facts & Frequently Asked Questions
How do I sign up for new garbage service?
If you live within the Redmond city limits, you need to sign up for your garbage service through the city by contacting the city water office at 541-923-7765.
If you live outside the city limits, please contact us at 541-548-4984.
How do I change or stop my garbage service?
Contact us at 541-548-4984
What time should the roll carts be placed out and does it matter how they are placed at the curb?
Please have your garbage and recycling out by 6:00 a.m. Place cart in the street by the curb with roll cart handle toward the house, lid opening toward the street. Keep four feet of clear space on either side of cart. Do not place behind parked cars.
I’m going on vacation; can I temporarily stop my service?
You can temporarily suspend your service while you are out of town. Please call us in advance at 541-548-4984 to ensure credit is posted to your account. Special conditions apply to yard debris subscription service.
What is your holiday schedule?
High Country Disposal collects on all holidays except for Christmas Day and New Year’s Day. If those holidays fall on a weekday, your collection will be delayed by one day. For example, if your collection day is Thursday, your service will be on Friday. Friday collection would be on Saturday. All other holidays are regular schedule.
What is your billing cycle?
* Residential customers are billed every two months.
* Commercial customers are billed monthly.
* Redmond city customers are billed monthly.
* Black Butte Area is billed monthly.
Please be sure to include your stub with your payment.
Do you offer Automatic Payment?
We offer the convenience of Automatic Payment for both residential and commercial customers. Download the application form or contact our customer service department at 541-548-4984.
What do I do if my pick-up was missed or not set out in time?
Call us at 541-548-4984. If we missed the pick-up, we can credit your account, pick up extra trash the following week at no charge or have the driver go back if he is still in your neighborhood. If your cart was not set out in time a “Go Back” charge may apply if the driver is already out of the immediate area.
Will you take large or bulky items?
We can pick-up most large bulky items such as beds, couches, hot tub covers, other debris, etc. Call us for service and disposal fees. We’ll determine if the regular route driver can collect your items or if we need to send a separate truck. We can also pick-up old appliances and tires for recycling for a charge. Contact customer service for rates.
What is an extra garbage charge?
Lids slightly up, no more than 3-4 inches will not incur an additional charge.
Lids popped up more than 3-4 inches are considered “overfull” and would incur an additional charge. As well as small or large bags on top of or beside the roll cart will be charged as such.
What shouldn’t go in my garbage roll cart?
Rock, sod, dirt, heavy steel, scrap metal aren’t meant for your roll cart or our trucks. They could potentially make the cart too heavy for the mechanical arm to lift and are likely to cause damage to the truck itself. Please call us for other options for disposal of heavy material.
How do I dispose of hazardous waste and liquid waste?
You cannot dispose of hazardous or liquid waste in your garbage roll carts. Click on the Deschutes County Department of Solid Waste or the State of Oregon Department of Equality (DEQ) for information on how to dispose of these materials and what is acceptable and not acceptable.
What items can I put in my yard debris cart?
Grass clippings, brush, weeds, plant prunnings, branches no larger than 2” in diameter and 36” in length.
Please do not put yard debris in plastic bags.
Can I recycle my Christmas tree in my yard debris cart?
Christmas tree can be recycled in your yard debris cart. Just cut your tree down to 3 or 4 smaller pieces so it can fit into your yard debris cart and call us to come pick it up. Yard debris is an on-call service for the months of December and January. Regular every other week service runs February – November.
What items can I recycle in my recycling cart?
Simply download the Recycling Guide or contact our customer service office.
Do you offer paper shredding / document destruction?
SecureShred is a division of High Country Disposal and offers complete on-site document destruction. SecureShred services all of Central Oregon and offers free-locking roll carts for your home or business. We also offer walk-in service at our High Country Disposal and High Country Disposal business offices
Bend Garbage is located at 20835 NE Montana Way, Bend.
High Country Disposal is located at 1090 NE Hemlock Avenue, Redmond.
You can also bring your documents for destruction to Deschutes Recycling, located at Knott Landfill, 61050 SE 27th Street in Bend.
Deschutes Recycling is open Monday – Sunday 7:00am – 4:30pm.
Where can I take items for recycling?
Deschutes Recycling is located at Knott Landfill: 61050 SE 27th Street, Bend. Contact on Deschutes Recycling for more information on recycling and BioFine & SoilBuilder Compost sales. 541-388-1910.
How can I dispose of medical waste?
We have specially trained personnel for the collection and disposal of medical waste items used in your home or medical office. These materials are disposed of safely and in accordance with state law.
Click onto our medical waste page for more information or contact our customer service department.
Do you provide Drop Boxes & Rent-A-Bins?
Drop Boxes and Rent-A-Bins are perfect for remodeling jobs, construction projects or any special clean up needs you may have. We will deliver to your location and just call us when it’s full.
Contact our customer service department for rates.
If I’m not using my yard debris cart, do I still have to pay for it?
Yard debris is a yearly subscription service. When you sign up, you are agreeing to keep the service for the entire year. Early cancellation fee is $10.00. There is also a $10.00 fee to restart the service within the year.
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